Through partnering with the German company Innosoft GmbH, ontoprise yet again expands its broad partner network. Innosoft GmbH develops project and service management systems that rationalize operations in companies. Innosoft offers a wide range of services from design, development through to fully hosted customer service centers.Hans-Peter Schnurr, ontoprise CEO, sees many benefits from this partnership: "With the portfolio of Innosoft GmbH, we are now able to offer our customers the option to significantly increase the operational and technical efficiency of their employees."
The software developed by Innosoft offers a range of features that can deliver accurate cost estimates, detailed schedules and effective capacity management in the service call environment. It provides an efficient tool for controlling and planning even the most complex service calls. It is planned to fully integrate SemanticGuide with this software so that the knowledge of experts (which symptoms have occurred, what actions could resolve the problem, which action was successful, etc.) can be collected and then processed by the intelligent problem diagnosis model. This ability to have a continuous flow of information through the combined solution will greatly improve the initial fix rate of a service center. The combination of Innosoft project management software with ontoprise SemanticGuide will also significantly increase the technical competence of the service employees and therefore help to improve customer satisfaction.
With more than 250 customers in the field of engineering Innosoft GmbH is one of the leading German companies for project and service management systems.
For more information about Innosoft please visit their website: http://www.innosoft.de/Englisch/.
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