Jenbacher, GE's gas engine division, has selected ontoprise as supplier for an expert system to improve their worldwide customer service. The software system, Service Expert System (SES), is a service advisory system based on the proven SemanticGuide from ontoprise. SES will be an important part of the Jenbacher product line improvements to their worldwide customer service. For GE (General Electric) a main feature of the system was SES ability to be mobile and used offline. The worldwide Jenbacher service team will now be able to access the company knowledge base on their laptop without needing an online connection."The fact that a global company such as GE has chosen SemanticGuide as a standard application shows the reputation that ontoprise now holds in the market. Our technology turns the knowledge held by a normal service technician to that of an expert. This gives immeasurable value to companies with huge worldwide service network", says Hans-Peter Schnurr, CEO of ontoprise.
"SemanticGuide from ontoprise contributes to further optimise our customer service. The solution allows us to transfer knowledge very quickly to our global service teams which leads to faster troubleshooting, and thus higher customer satisfaction", added Axel Dancker, Global Service Leader Jenbacher gas engines, GE Energy.
Read the full press release. More information about the SemanticGuide system can be found on our website.
At this year's CeBIT, ontoprise shows along with development partner IBM a brand new business analytics solution. Semantic Content Analytics (SCA), a joint development from IBM and ontoprise, allows important concepts and relationships to be extracted from your content, both structured (databases) and unstructured (documents, web pages, e-mails, news feeds, etc.), and used within business rules to derive deep insights to better inform your business decisions. The solution will be presented the first time to a broad audience and combines the capabilities of IBM Cognos Content Analytics (CCA) with those of ontoprise’s OntoBroker.
IMG, die Consulting Services der S&T Gruppe, ist neuer Partner der ontoprise GmbH. IMG ist Spezialist für die Erarbeitung und Umsetzung internationaler, unternehmensübergreifender Geschäftsmodelle in Prozessen und Systemen. Durch die Partnerschaft mit ontoprise erweitert IMG sein eigenes Leistungsangebot mit semantischen Produkten und Lösungen.
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